Agile Transformation: building a culture of agility, engagement and results

As fintechs surged and technology reshaped the banking landscape, Banco Original—Brazil’s first fully digital bank—sought a partner to support its next step in digital transformation. In 2018, Meta joined this journey, leading the Agile Transformation Project to promote cultural change, agile mindset adoption and process acceleration across the organization.

The goal: empower Banco Original with three strategic pillars to thrive in a dynamic market—faster time to market, efficient delivery, and a sharp focus on value and quality.

In just a year and a half, the partnership delivered remarkable results:

• A 575% increase in the customer base

• An 80% reduction in time to launch new products

• A 65% acceleration in overall time to market

The rollout of agile methodologies across the organization also drove gains in engagement, productivity and quality. Banco Original’s loan portfolio grew 7x, powered by more efficient processes and deeper customer connections.

Additionally, Meta supported the creation of Original Labs, a strategic innovation hub focused on bringing continuous innovation into the core of the business. This initiative sparked new ventures and opened doors to business opportunities.

Fabio Lins, Executive Superintendent of Channels at Banco Original, emphasized Meta’s differentiator:

“Meta put people at the center of the solution, working collaboratively with our business and technology teams as one squad.”