Meta Hubs
Performance Improvement and Support
We aid businesses in navigating uncertainty with readiness, while simultaneously refining systems and offering extensive support to foster your company’s growth.
Performance Improvement and Support: Address the root cause
A fully functioning system makes internal and external processes even more agile and efficient.
Our goal is to provide operational quality, focusing on existing systems and managing new vendors to increase company productivity and reduce support calls.
Our team is trained to address the root cause of issues, finding ideal solutions to improve your business performance indicators.
Fewer surprises, more results:
Reduced impacts and increased productivity
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Meta Autonomous Center
We accelerate your results through support operations focused on self-service, automating workflows for a better user experience.
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Meta Service Solution
Efficient management of support and technical assistance focused on fault reduction, cost optimization, and productivity gains.
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Meta Support Dynamic Center
Artificial intelligence aids the support process, bringing speed, accuracy, and different analysis possibilities for continuous service improvement.
SAP Certified Partner Center of Expertise - PCoE
Meta IT holds SAP’s biannual certification, undergoing audits that analyze excellence in customer assistance according to high service standards.
This significant certification is achieved only by consultancies maintaining AMS operation processes, methodologies, and consultants, as well as using management tools and technical support in project development.
Confidence
in efficient management
We adhere to the ITIL (Information Technology Infrastructure Library) methodology, a set of best practices that optimize and improve the quality of IT processes and services in an organization.
Our goal:
Generate gains and productivity for your business through simple, intelligent, and
highly efficient management!
With 24/7 monitoring, we focus on higher value-added activities to prevent incidents from happening.
This is how we ensure proactivity in addressing previously unnoticed systemic anomalies, preventing them from recurring or escalating.
Root cause investigation is at the core of our services
Meta Autonomous Center
• Self-service
• Max Bot Meta
• Automated service packages
• Automated escalation of critical incidents
Meta Service Solution
• Application observability
• Incident and request management
• Problem management
• Management of corrective and
evolutionary improvements
• Continuous application evolution squad
• Support for packaged Meta IT services (BTP)
Meta Support Dynamic Center
• Traditional service desk
• Intelligent service desk
• Recurrence automation
• Specialized support (N 1.5)
Meta Hypercare Management
• Automated books
• Intelligent dashboards
• Automation in generating periodic content
• Performance management
• Quality management
Our differentiators:
• Over 20 years of experience in AMS
• Robust team of over 450 professionals
integrated into client-offered solutions
• Multidisciplinary teams – a flexible and scalable model
CONTACT US
Benefits of efficient management
For us, transparency is fundamental. We present real numbers achieved by our clients. Also, seek better efficiency in your AMS operation.
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35% – 50%
cost
optimization -
10% – 40%
reduction in tickets
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5% – 10%
annual increase
in productivity
Empower your operation
With Meta IT, you find flexible and customized solutions that can be shaped in your own way, according to your business needs and model. Together, we achieve better results towards the Digital Transformation of your company.
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Service Desk (N1)
We offer a flexible and adaptable service with the mission to maintain your operation and minimize impacts and failures in IT.
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Support SAP (N2 and N3)
Application of best practices through our end-to-end structure, in addition to the Run SAP methodology and control by SAP Solution Manager (for SAP AMS).
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Multiplatform Systems
(N2 e N3)We also support your proprietary systems to improve internal problem resolution.
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Managed Allocation of Experts Digital Managed Services
Availability of a specialized team to perform any of the above services to enhance the delivery of all operations.
Show us your operation. We will present
improvements to you!
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