Our AI agents integrate essential services, delivering measurable efficiency, while the Meta IT Platform provides direct access to performance dashboards and key metrics, ensuring transparency and active control.
Talk to a specialistMeta IT’s Smart Squad accelerates your development cycle with agility, quality, and efficiency driven by AI Agents. We combine specialists in architecture, development, and testing with the support of AI and management dashboards, ensuring flexibility, speed, and constant adaptation to business needs. Gain greater returns on your investments with a partner who shares accountability for delivery.
Automatic code generation based on descriptions, including legacy code conversion.
Automatic creation and execution of tests, detecting failures and increasing coverage.
Improvement suggestions, creation of user stories and BDD.
Automated comparison to speed up ticket resolution.
Automated service and conversational interfaces for customer support.
Governance dashboards for real-time monitoring of efficiency and excellence indicators (throughput, lead time, cycle time, etc.)
Intelligent assistants that boost team productivity, along with continuous training and engagement measurement.
End-to-end review of the customer journey, including the design, development, and implementation of website and app enhancements to increase sales and conversions.
Planning and migration to GA4, using personalized data for categories, showcases, offers, and more.
million app downloads
increase in online channel contribution to total company revenue
code suggestions per month leveraged in projects
Development and implementation of digitalization technology with OCR for documents and facial recognition
increase in security during account opening
backend test coverage through automated testing and productivity gains of up to 20%
of the process automated for account holder validation
With AI agents, automation, and management dashboards, we ensure schedule predictability, flexible scaling based on demand, and top performance. We share delivery responsibility, guaranteeing your projects are completed with quality, on time, and on budget.
Story identification and refinement, reducing planning time.
Code generation and review, error and vulnerability analysis, increasing productivity in development.
Identification and refinement of test scenarios, test automation, reducing correction time.
reduction in time spent refining stories with the use of agents.
increase in development productivity with AI.
reduction in unit test correction time with artificial intelligence.
With an incremental modular approach supported by AI agents, we enable phased transformation with low risk, fast deliveries, and immediate business impact. Lower costs, higher productivity, and greater system reliability.
Automated or AI-assisted refactoring to convert obsolete languages into modern ones (example: Clipper to Java, VB6 to .NET) while preserving business logic.
Partial or full rewrite to cloud-native with CI/CD automation, using AI agents to redesign architecture based on microservices and modern frameworks.
AI agents extract requirements, generate code automatically (architecture, domains, tests, and endpoints), and create unit and integration tests, accelerating development and ensuring quality.
Real-time governance dashboards to monitor performance, quality, and cost efficiency, enabling data-driven decisions.
Modernized a legacy PHP application with no technical documentation and deprecated functionalities.
Migrated the application to Golang using a microservices architecture focused on scalability and long-term sustainability.
productivity gain in the development cycle, with a modern, stable, and evolution-ready technology stack.
Modernized a proprietary Low Code/No Code solution using AI agents as accelerators for optimization and code generation, along with test automation.
Developed modular, microservices-based solutions to ensure scalability and high availability.
increase in productivity in the development cycle
pipeline automation
Meta IT’s Smart AMS uses AI agents to optimize the entire system lifecycle: from self-service and incident management to service monitoring and legacy documentation. Our goal is to reduce operational costs, ensure service continuity, and increase response speed, allowing your company to focus on what truly creates value.
Cognitive assistants that automate interactions, answer questions, and solve issues, reducing tickets and improving customer satisfaction.
Agents that analyze recurring or similar tickets, guide resolution, and reduce the need for human intervention.
24/7 server monitoring and automatic service reactivation, ensuring greater availability and continuity.
Automatic documentation generation from code, simplifying maintenance and helping teams understand legacy systems.
reduction in
tickets volume
reduction in
response time
increase in service
availability
A company specializing in fleet management and vehicle and cargo monitoring sought to improve its support for Web systems in Java and Parser in C#. Meta IT delivered business enhancements, technical evolutions, and platform maintenance in N4, with a monthly baseline of hours for development and testing.
More than 24 months
Knowledge base creation and improved system scalability.
An insurer operating in life, pension, and health needed ongoing adjustments to meet legal requirements and improve internal modules. Meta IT established a dedicated team for functional analysis and documentation, cross-platform development on demand, and crisis response.
More than 60 months
Process standardization, knowledge base creation, and systems aligned with compliance requirements.
A multinational in the home appliances sector required N1, N2, and N3 Salesforce support for system maintenance and continuous improvement. Meta IT operated in a Classic environment with around 700 internal users and 980 external users, maintaining a 10-person team dedicated to 1,350 monthly support hours and approximately 80 tickets per month.
24 months
Faster response times and improved service scalability.
One of the world’s largest food companies, present in 127 countries with over 100,000 employees, sought to enhance its N3 maintenance for corrective and evolutionary improvements. Meta IT operated in a Lightning environment with more than 19 professionals across three support cells, totaling around 3,150 monthly hours.
24 months.
Standardized documentation and improved code quality.
A Brazilian distributor of agricultural inputs wanted to optimize SAP support, including ACM, for incidents and enhancements. Meta IT operated at N1, N2, and N3, handling around 1,500 monthly tickets.
36 months.
Process standardization, knowledge base creation, and system evolution.
A leader in electrical systems and automotive harnesses needed maintenance and improvements for SAP modules (FI, MM, PP, QM, SD, and SRM). Meta IT operated at N1, N2, and N3 levels, with 772 monthly tickets in a 24x5 bilingual environment.
36 months.
Process creation and improvement, scope expansion and onboarding of new plants, and a 60% increase in N1 resolution.
Meta IT’s Smart BPO transforms back-office operations into intelligent ecosystems, bringing together people, automation, and artificial intelligence to deliver efficiency, governance, and results at scale.
Your team gains more time to focus on innovation and strategy while we ensure compliance and excellence in critical processes.
Robots and AI agents automate operations, extract data from documents, and optimize workflows.
Ensures consistent and standardized process execution with end-to-end traceability and full adherence to SLAs, internal policies, and regulatory requirements, guaranteeing control and governance across all operational stages.
Provides real-time operational visibility through dashboards with clear metrics and well-structured cadences, enabling fast, accurate decision-making at every level of the organization.
of onboarding validations automated
reduction in invoice processing time
SLA on accounts receivable
Centralization of 60 services
reduction in average cost per agent
of requests without human error
of service delivery within SLA
In Gartner Peer Insights™, client reviews highlight the quality of our technical expertise, close support, and the reliability of our deliveries. We are also Leaders in the ISG Provider LensTM 2025 in the categories Application Development Projects, Application Managed Services – Local SIs, and SAP S/4HANA System Transformation – Midmarket, in addition to being a Product Challenger in SAP Application Managed Services (AMS).
These achievements reinforce our position as a strategic partner in modernization and smart automation journeys for large enterprises.
Clear your questions about Smart Suite and our AI agents
Smart Suite is an integrated package of five services — Smart BPO, Smart AMS, Smart Modernization, Smart Delivery Center, and Smart Squad — combining automation, dashboards, and AI agents to deliver predictability, efficiency, and tangible ROI.
Our AI agents are intelligent systems that operate across different stages of the software development and operations cycle, from requirement refinement to automated testing and support. They work fully integrated with our Smart solutions, increasing efficiency and predictability.
While traditional automations execute predefined tasks, AI agents learn from data, identify patterns, and make decisions in real time, making processes smarter and more adaptable.
While the market still focuses on isolated code generation, Meta IT delivers a complete approach, from support to modernization, with governance, real metrics, and total integration through dashboards.
It reduces operational costs, eliminates productivity bottlenecks, modernizes legacy systems, and increases predictability and delivery quality.
All services are monitored through governance dashboards with metrics such as NPS, DORA, and OKRs, ensuring control, transparency, and traceability of deliveries.
Smart BPO applies AI agents to automate repetitive tasks such as document processing and data analysis. This reduces manual errors and increases productivity, especially in areas like finance, customer service, and back-office operations.
With automated monitoring and intelligent incident management, Smart AMS detects and resolves issues before they impact the business, reducing downtime and increasing user satisfaction.
Smart Delivery Center is a digital delivery hub that uses AI agents throughout the entire development cycle, from story refinement to test automation, ensuring predictability, performance, and scalability.
In Smart Modernization, AI is used to extract requirements, generate code, and automate tests, transforming old systems into modern digital assets that integrate with cloud and APIs, with productivity gains of up to 40%.
Smart Squad builds agile teams supported by AI and automation to accelerate the development cycle, reduce costs, and increase return on investment: always with a focus on fast, high-quality delivery.
Yes. The services are scalable and can be applied across companies in various industries, such as banking, retail, manufacturing, agribusiness, and technology.
The Meta IT Platform is the technological foundation that integrates and monitors all Smart Suite services. It provides real-time dashboards and shared repositories to ensure governance, traceability, and full visibility across operations.
Key benefits include reduced operational costs, increased productivity, greater delivery predictability, automation of manual tasks, and accelerated digital transformation.
